Thank you for shopping at Dirndl-lang. We take pride in the quality of our dirndls and traditional garments, and we want you to feel confident in your purchase. If you are not completely satisfied, please review our return and refund policy below.
- Return Eligibility
We accept returns within 14 days of the delivery date. To be eligible for a return:
The item must be unworn, unwashed, and in its original condition
All original tags, labels, and packaging must be intact
A valid proof of purchase (order number or receipt) is required
Items that are not eligible for return:
Final sale items
Gift cards
Customized or altered garments
Worn or damaged items
- How to Request a Return
To initiate a return, please email us at [email protected] with your order number and reason for return. Our customer service team will provide you with return instructions.
Please do not send items back without first contacting us.
- Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or sent in error
We recommend using a trackable shipping service and keeping the receipt as proof
- Refund Process
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable. - Damaged or Incorrect Items
If you received an incorrect or damaged item, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or full refund as appropriate. - Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account or credit card statement again
Contact your credit card provider (it may take time before your refund is officially posted)
If you’ve done all of this and still haven’t received your refund, contact us at [email protected]
- Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, please return the original item and place a new order.